<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">I would recommend RT Tracker as well. I have used it in the past and it is fairly easy to set up.<br><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">----- Original Message ----<br>From: Michael Richardson <mtr3@buffalo.edu><br>To: nflug@nflug.org<br>Sent: Wednesday, November 21, 2007 10:37:55 AM<br>Subject: Re: [nflug] Helpdesk Solution<br><br>
Robert Wolfe wrote:<br>> Good morning all!<br>> <br>> I am in need of a PHP/MySQL-based helpdesk solution as I do
webhosting for a few friends of mine from my Linux box at home and need a way
that they can file complaints <G> and issues with me since I am not able
to offer 24x7 phone support for them. :) <br><br>Never dealt with a PHP-based system.<br><br>When I was an SA with the department, we used Request Tracker<br>(Perl/MySQL) for a trouble-ticket system. It even provides scripts for<br>local e-mail aliases for ticket transactions via e-mail (including<br>creating requests).<br><br>-- <br>Michael Richardson<br>Web Programmer, ePharmacotherapy Networks<br>School of Pharmacy and Pharmaceutical Sciences<br>State Univ. of New York at Buffalo<br>Hochstetter Hall Room 329<br>(716)645-2828 ext. 266<br>_______________________________________________<br>nflug mailing list<br><a ymailto="mailto:nflug@nflug.org" href="mailto:nflug@nflug.org">nflug@nflug.org</a><br><a href="http://www.nflug.org/mailman/listinfo/nflug" target="_blank">http://www.nflug.org/mailman/listinfo/nflug</a><br></div><br></div></div><br>
<hr size=1>Get easy, one-click access to your favorites.
<a href="http://us.rd.yahoo.com/evt=51443/*http://www.yahoo.com/r/hs"> Make Yahoo! your homepage.</a>
</body></html>