All,<br><br>Has anyone used a good opensource ticket tracking application? My needs would be something that can accept incoming emails; accept manually inputted tickets; track the time spent on each issue along with all the steps of the issue; and finally something that can total the time spen total for a customer.
<br><br>SugarCRM is nice - You can track tasks and "bugs" but it does not have time tracking in it.<br><br>Egroupware (Phpgroupware) - This is nice but the Ticket Trasking System (TTS) is not really integrated into the contacts section (ie: Cannot total all the issues open with a particular client).
<br><br>Zentrack - Not much experience but looking into its features.<br><br>Suggestions would be great<br><br>Ron<br>