We use RT where I work- It's surprisingly full featured and runs on linux, but I don't think it's GPL'd.<br><br>--Dennis<br><br><br><br><div><span class="gmail_quote">On 7/27/06, <b class="gmail_sendername">Darin Perusich</b>
<<a href="mailto:Darin.Perusich@cognigencorp.com">Darin.Perusich@cognigencorp.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
check out rt: request tracker, <a href="http://www.bestpractical.com/rt/">http://www.bestpractical.com/rt/</a>. i've<br>never used it, we have a custom app here but i know from a few people<br>who to use it that it's really nice.
<br><br>sugarCRM is more for customer resource management and i don't think it<br>will really lend itself well to what you're looking for.<br><br>try searching for 'helpdesk' on <a href="http://freshmeat.net">freshmeat.net
</a>.<br><br>Ronald Wechter wrote:<br>> All,<br>><br>> Has anyone used a good opensource ticket tracking application? My<br>> needs would be something that can accept incoming emails; accept<br>> manually inputted tickets; track the time spent on each issue along
<br>> with all the steps of the issue; and finally something that can total<br>> the time spen total for a customer.<br>><br>> SugarCRM is nice - You can track tasks and "bugs" but it does not<br>> have time tracking in it.
<br>><br>> Egroupware (Phpgroupware) - This is nice but the Ticket Trasking<br>> System (TTS) is not really integrated into the contacts section (ie:<br>> Cannot total all the issues open with a particular client).
<br>><br>> Zentrack - Not much experience but looking into its features.<br>><br>> Suggestions would be great<br>><br>> Ron<br>><br>><br>> ------------------------------------------------------------------------
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</a><br><br>--<br>Darin Perusich<br>Unix Systems Administrator<br>Cognigen Corporation<br>395 Youngs Rd.<br>Williamsville, NY 14221<br><a href="mailto:darinper@cognigencorp.com">darinper@cognigencorp.com</a><br>_______________________________________________
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