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Amazingly enough, when I emailed them, informing them that they don't
know much about networking if they required me to connect directly to
the internet, and that I would be taking my business to verizon and
posting about my experiences to Fark, Slashdot, and Digg, I got a phone
call.<br>
<br>
They reprovisioned my cable modem, and were able to get it up to barely
acceptable speed levels. The excuse now is that I need to get a new
cable modem (it's theirs, so I just trade it in). So I'll tool on by
later this week and get a new one. After that, we'll see if it works. <br>
<br>
Interestingly enough, a former student of mine is working level 2 tech
support at TW. <br>
<br>
So I'll reserve my "moron" statement for level 1 and management.<br>
<br>
So if anyone else is having a problem, call or email. Insist on being
elevated, and get your modem reprovisioned/replaced. That may fix some
of your problems. (Although, I think they are doing a little QOS
hijinx with their routers if you aren't on their A list.
Interestingly, when I did a tracert (traceroute, sorry) this morning, I
was getting 500 ms response times from everything TW. Now I'm getting
15ms responses. So if you are not a premium subscriber, you aren't
just being slowed down by your modem, but also by TW's routers.<br>
<br>
Net Neutrality, anyone?<br>
Sam Stern wrote:
<blockquote cite="mid002401c79187$04231910$0900a8c0@cube" type="cite">
<blockquote type="cite">
<pre wrap="">-----Original Message-----
From: <a class="moz-txt-link-abbreviated" href="mailto:nflug-bounces@nflug.org">nflug-bounces@nflug.org</a> [<a class="moz-txt-link-freetext" href="mailto:nflug-bounces@nflug.org">mailto:nflug-bounces@nflug.org</a>]
On Behalf Of Richard Hubbard
Sent: Tuesday, May 08, 2007 7:49 AM
To: <a class="moz-txt-link-abbreviated" href="mailto:nflug@nflug.org">nflug@nflug.org</a>
Subject: [nflug] TW Cable
Is it just me, or is time warner cable a bunch of farking morons?
2 weeks ago, they swapped around their network equipment, and
since then it has been running at glacier speed.
I try to do their 50 mb download speed test, but I told them
that I wasn't exposing my computer to the internet sans firewall.
The 50mb download was stopped because I had to go to work
(after 35 minutes), and I got a reply back stating that if I
wasn't going to disable their firewall, then they couldn't help me.
Anyone here still using TW? Anyone work for TW? If you do,
do they intentionally hire morons?
Richard Hubbard
Technology Solutions Inc
</pre>
</blockquote>
<pre wrap=""><!---->
Hi Richard,
I do not think twc are morons. They are, however NOT effective
communicators. Something went horribly wrong when they tried to merge the
Adelphia infrastructure into the rr.com infrastructure. In that transition,
something happened to their routing and cable modem configs. For some reason
(unknown to me) their dhcp server was giving out a 98.x address that routed
my traffic into New jersey and I got a nice 230kbs symmetric connection to
the internet.
After some hold time, the tech had me turn my modem off for 1 minute and on
again. Volia! Problem fixed, new ip address 76.x. Only to resurface last
night (again, 98.x ip slow speed). Turn off modem, turn on again, Acquire
76.x address. Problem fixed for a bit longer.
As a fellow technocrat I expect better communications than this but given I
have little choice -- cable or (much slower) Verizon pppoe I guess cable is
the lesser of the two evils. That said, you need to call them whenever it
slows down. Use the "tools" over at dslreports.com for the free speed tests
so you can effectively escalate to two tier 2 in no time by quoting your
upstream/down stream to them.
Since I work remotely, I ordered a dsl backup and it was fully provisioned
and active in four days.
P.S. No Fios on Grand island yet
Sam S.
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</pre>
</blockquote>
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